Free pet health support - Included with your product subscription

You can ask about anything related to your pet's health, behaviour, nutrition, or general well being. Whether you're concerned about a new symptom like frequent urination or skin issues, unsure how to adjust your dog's diet, or wondering how to handle anxiety before a vet visit, your dedicated pet health expert is here to guide you with tailored, science-based veterinary grade advice. Our remote pet health service allows pet parents to consult with a pet expert about their pet's condition, discuss treatment recommendations, and receive general advice on pet care.

No. Online health experts do not provide medical diagnoses during emergency situations or serve as replacements for in-person vet visits when a medical emergency requires immediate attention. They help you understand when to consult your local clinic, how to manage everyday concerns, and how to support your pet's long-term well being. Their role is to provide veterinary grade advice that complements your vet's care, including follow up care coordination and second opinions when helpful.

You will have a dedicated pet health expert who gets to know your pet over time through video chat or phone. Each pet health expert is trained in animal physiology, behaviour, and preventive care. For complex situations, they are supported by a licensed pet health professional. This personal relationship ensures that veterinary grade advice stays relevant, safe, and consistent, with access to your pet's medical records for informed health care.

The pet health expert service is included with every Stylla product subscription. If you do not use Stylla products yet, you can still subscribe to the online pet expert consultation service on its own through a dedicated plan. Support is available by phone or email from Monday to Friday between 9AM and 5PM with same day responses for urgent concerns. There is no app to download and no waiting required. Pet owners can also request weekend appointments for non-emergency consultations, and our digital pet health service offers video appointment options for visual assessments of your pet's condition.

You receive peace of mind, faster decision-making, and support that evolves with your pet needs. Your pet expert can also recommend Stylla products that match your pet's health goals, and when appropriate, prescribe medication like anti inflammatory rx or anxiety rx through our online pet expert service. This makes it easier to take confident action and care for your pet in a consistent and informed way. Virtual pet experts offer guidance on managing chronic conditions, provide treatment plan recommendations, and ensure your pet receives excellent service every time you consult with them.

Online pet expert consultations connect you with a qualified professional through phone, email, or video call. During your consultation, the expert will ask about your pet's health concerns, review any relevant medical history, and provide veterinary grade advice tailored to your pet's condition. For ongoing care, your online pet expert can develop a treatment plan, offer follow up care, and coordinate with your local clinic when in-person clinical care is needed. This digital pet health service gives pet parents convenient access to pet health professionals without leaving home.

Yes, qualified professionals can prescribe medication when appropriate for your pet's condition. After evaluating your pet through an online consultation and reviewing their medical records, the expert may prescribe medication such as anti inflammatory rx, anxiety rx, or other prescriptions needed for your pet's well being. However, certain medications or emergency situations may require an in-person examination at a local clinic. Our pet health experts will always provide veterinary grade advice on the most appropriate treatment recommendations for your pet.

Contact an online pet expert when you notice changes in your pet's health, behavior, or well being that concern you. This includes symptoms like frequent urination, skin issues, anxiety, digestive concerns, or questions about your dog's medication or treatment plan. Online pet expert care is ideal for managing chronic conditions, getting second opinions, asking questions between clinic visits, and receiving general advice on pet care.

After your online pet expert consultation, you'll receive a summary of the discussion including any treatment recommendations, prescriptions issued, and follow up care instructions. Your online pet expert will update your pet's medical records and can coordinate with your local clinic if needed. For ongoing concerns or managing chronic conditions, you can schedule additional same day consultations with the same expert who knows your pet's history. Pet owners also receive helpful advice on monitoring their pet's condition and clear guidance on when to seek in-person clinical care. Our pet health experts remain available to answer questions and provide expert care throughout your pet's treatment plan.