When something feels off with your pet's health, you shouldn't feel alone.
At Stylla, we believe that when it comes to your pet's health, nothing should wait. Health concerns don't follow a schedule and neither do questions. That's why we created an online vet service that gives you direct access to veterinary professionals, whenever you need clarity. Our virtual veterinarians provide expert care through convenient online consultations.
Here’s how it works:
- Personalised online vet care by phone
- Answers on health, nutrition, and pet behaviour
- Monday to Friday, 9AM to 5PM with flexible scheduling
- No appointments, no wait times
- Free with any Stylla subscription
- Available separately with a monthly plan for pet parents
Stylla Pet health experts
Stylla Pet health experts
Our team of dedicated licensed veterinarian professionals and pet health experts are here to support pet owners whether you have a quick question or need guidance on their pet's well being. Available by phone via WhatsApp, our pet health expert service is free with any Stylla subscription. Each vet or pet health expert in our team provides compassionate care tailored to your furry friend's unique needs.
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How do online vet consultations work?
Personalised support, when you need it
Our online vet consultation service connects you with a dedicated licensed vet by phone or email available Monday to Friday, from 9AM to 5PM. Whether it's a question about behaviour, nutrition, or general well being, you'll receive veterinary advice exactly when you need it most. Our vet tech team ensures same day responses to your concerns, and virtual veterinarians can provide a treatment plan through a convenient video call when needed.
Expertise you can trust
Your online veterinarian is trained in veterinary medicine, animal physiology, behaviour, and preventive care and gets to know your pet's story over time. This isn't a chatbot or a call centre. It's a fully licensed real person offering consistent, helpful advice that evolves with your pet's needs. Your vet can access your pet's medical records to provide informed veterinary care and answer questions about managing chronic conditions or health issues.
Included with your plan
The pet health expert service is included with any Stylla product subscription. Not using our products yet? No problem — you can also subscribe to this service separately through a monthly plan that gives pet parents access to expert veterinary care whenever their dog or other pet needs support.
Expert care that puts your pet at the centre
Veterinary care through online veterinarian visits that feel personal and thorough
Direct contact with your vet, no call centres, no apps, no bots
A trusted relationship with the same expert over time who understands your pet's medical history
Designed for pet owners who want clarity, not uncertainty
Reassurance and peace of mind, every day with access to prescriptions when appropriate
What you say about us.
FAQ.
What kind of questions can I ask during an online vet consultation?
What kind of questions can I ask during an online vet consultation?
You can ask about anything related to your pet's health, behaviour, nutrition, or general well being. Whether you're concerned about a new symptom like frequent urination or skin issues, unsure how to adjust your dog's diet, or wondering how to handle anxiety before a vet visit, your dedicated online vet is here to guide you with tailored, science-based expert advice. Our veterinary telemedicine service allows pet parents to consult with a vet about their pet's condition, discuss treatment recommendations, and receive general advice on pet care.
Is online veterinarian service a replacement for visiting a local clinic?
Is online veterinarian service a replacement for visiting a local clinic?
No. Online vet professionals do not provide medical diagnoses during emergency situations or serve as replacements for in-person vet visits when a medical emergency requires immediate attention. They help you understand when to consult your veterinarian, how to manage everyday concerns, and how to support your pet's long-term well being. Their role is to provide advice that complements your vet's care, including follow up care coordination and second opinions when helpful.
Who will I be talking to and how is the advice personalised?
Who will I be talking to and how is the advice personalised?
You will have a dedicated pet health expert who gets to know your pet over time through video chat or phone. Each pet health expert is trained in animal physiology, behaviour, and preventive care. For complex situations, they are supported by a licensed veterinarian. This personal relationship ensures that expert advice stays relevant, safe, and consistent, with access to your pet's medical records for informed veterinary care.
How do I access the online vet service and what's included?
How do I access the online vet service and what's included?
The pet health expert service is included with every Stylla product subscription. If you do not use Stylla products yet, you can still subscribe to the online vet consultation service on its own through a dedicated plan. Support is available by phone or email from Monday to Friday between 9AM and 5PM with same day responses for urgent concerns. There is no app to download and no waiting required. Pet owners can also request weekend appointments for non-emergency consultations, and our telemedicine service offers video appointment options for visual assessments of your pet's condition.
How does this veterinary care service benefit me beyond getting expert advice?
How does this veterinary care service benefit me beyond getting expert advice?
You receive peace of mind, faster decision-making, and support that evolves with your pet needs. Your vet can also recommend Stylla products that match your pet's health goals, and when appropriate, prescribe medication like anti inflammatory rx or anxiety rx through our online vet service. This makes it easier to take confident action and care for your pet in a consistent and informed way. Virtual veterinarians offer guidance on managing chronic conditions, provide treatment plan recommendations, and ensure your pet receives excellent service every time you consult with them.
How do online vet consultations work?
How do online vet consultations work?
Online vet consultations connect you with a licensed vet through phone, email, or video call. During your consultation, the vet will ask about your pet's health concerns, review any relevant medical history, and provide expert advice tailored to your pet's condition. For ongoing care, your online veterinarian can develop a treatment plan, offer follow up care, and coordinate with your local clinic when in-person vet visits are needed. This telemedicine service gives pet parents convenient access to veterinary professionals without leaving home.
Will an online vet prescribe medication?
Will an online vet prescribe medication?
Yes, fully licensed veterinarians can prescribe medication when appropriate for your pet's condition. After evaluating your pet through an online consultation and reviewing their medical records, the vet may prescribe medication such as anti inflammatory rx, anxiety rx, or other prescriptions needed for your pet's well being. However, certain medications or emergency situations may require an in-person examination at a local clinic. Our pet health experts will always provide advice on the most appropriate treatment recommendations for your pet.
When should I contact an online veterinarian?
When should I contact an online veterinarian?
Contact an online veterinarian when you notice changes in your pet's health, behavior, or well being that concern you. This includes symptoms like frequent urination, skin issues, anxiety, digestive concerns, or questions about your dog's medication or treatment plan. Online vet care is ideal for managing chronic conditions, getting second opinions, asking questions between vet visits, and receiving general advice on pet care.
What happens after my vet consultation?
What happens after my vet consultation?
After your online vet consultation, you'll receive a summary of the discussion including any treatment recommendations, prescriptions issued, and follow up care instructions. Your online veterinarian will update your pet's medical records and can coordinate with your local clinic if needed. For ongoing concerns or managing chronic conditions, you can schedule additional same day consultations with the same vet who knows your pet's history. Pet owners also receive helpful advice on monitoring their pet's condition and clear guidance on when to seek in-person veterinary care. Our pet health experts remain available to answer questions and provide expert care throughout your pet's treatment plan.
