When something feels off, you shouldn't feel alone.
At Stylla, we believe that when it comes to your pet’s health, nothing should wait. Questions don’t follow a schedule and neither do concerns. That’s why we created a service that gives you direct access to trusted experts, whenever you need clarity.
Here’s how it works:
- Personalised support by phone
- Answers on health, nutrition, and behaviour
- Monday to Friday, 9AM to 5PM
- No appointments, no wait times
- Free with any Stylla subscription
- Available separately with a monthly plan
Stylla Pet health experts
Stylla Pet health experts
Our team of dedicated professionals is here to support you whether you have a quick question or need guidance on your pet’s wellbeing. Available by phone via WhatsApp, the service is free with any subscription.
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How do Pet health expert consultations work?
Personalised support, when you need it
Our Pet health expert consultation service connects you with a dedicated animal health advisor by phone or email available Monday to Friday, from 9AM to 5PM. Whether it’s a question about behaviour, nutrition, or general wellbeing, you’ll receive tailored guidance exactly when you need it most.
Expertise you can trust
Your advisor is trained in animal physiology, behaviour, and preventive care and gets to know your pet’s story over time. This isn’t a chatbot or a call centre. It’s a real person offering consistent, thoughtful advice that evolves with your pet’s needs.
Included with your plan
This service is included with any Stylla product subscription. Not using our products yet? No problem you can also subscribe to this service separately through a monthly plan.
Care that puts your pet at the centre.
Professional guidance that feels like a vet visit
Direct contact, no call centres, no apps, no bots
A trusted relationship with the same expert over time
Designed for pet owners who want clarity, not uncertainty
Reassurance and peace of mind, every day
What you say about us.
FAQ.
What kind of questions can I ask my Pet health expert?
What kind of questions can I ask my Pet health expert?
You can ask about anything related to your pet’s health, behaviour, nutrition, or general well-being. Whether you’re concerned about a new symptom, unsure how to adjust your pet’s diet, or wondering how to handle anxiety before a vet visit, your dedicated expert is here to guide you with tailored, science-based advice.
Is this service a replacement for a veterinarian?
Is this service a replacement for a veterinarian?
No. Our Pet health experts do not provide medical diagnoses or prescriptions. They help you understand when to consult your veterinarian, how to manage everyday concerns, and how to support your pet’s long-term well-being. Their role is to offer responsible guidance that complements your vet’s care.
Who will I be talking to and how is the advice personalised?
Who will I be talking to and how is the advice personalised?
You will have a dedicated pet health advisor who gets to know your pet over time. Each advisor is trained in animal physiology, behaviour, and preventive care. For complex situations, they are supported by a licensed veterinary professional. This personal relationship ensures that advice stays relevant, safe, and consistent.
How do I access the service and what’s included?
How do I access the service and what’s included?
The Pet health experts service is included with every Stylla product subscription. If you do not use Stylla products yet, you can still subscribe to the service on its own through a monthly plan. Support is available by phone or email from Monday to Friday between 9AM and 5PM. There is no app to download and no waiting required.
How does this service benefit me beyond expert advice?
How does this service benefit me beyond expert advice?
You receive peace of mind, faster decision-making, and support that evolves with your pet’s needs. Your advisor can also recommend Stylla products that match your pet’s health goals. This makes it easier to take confident action and care for your pet in a consistent and informed way.