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Terms & Conditions


1. Scope of these terms and conditions of sale

N.B.: The masculine gender is used in this document for simplicity and readability, but also applies to female users.

1.1 These General Terms and Conditions of Sale (hereinafter: "GTCS") govern the sale of products offered online to users via the website (hereinafter: the "Users") accessible at the following address: https://www.StyllaCare.com (hereinafter: the "Site"), operated by Swiss Prime Lab SA (CHE-220.856.620), whose registered office is at Rue de la Grotte 6, 1003 Lausanne (hereinafter: the "Company"). The Stylla trademark is registered with the Swiss Federal Institute of Intellectual Property under number 826529.

1.2 The Site allows Users to purchase Stylla brand products online (hereinafter referred to as the "Products"). The Company reserves the right to modify these GTC at any time. The applicable GCS are those in force on the date the Products are ordered (hereinafter: the "Order").

1.3 These GTC, in addition to the Privacy Policy, form the basis of the contractual relationship between Users and the Company. By creating a user account on the Site, you confirm that you have read and fully understand these GTC and agree to comply with them without reservation. These GTC shall prevail over any other conditions not expressly accepted by the Company.

1.4 By accepting these GTC, you confirm that you are at least 18 (eighteen) years old and have the legal capacity to enter into contracts. If you are acting on behalf of a company, you warrant that you are authorized to represent it. If this is not the case, you cannot place an order on the Site.

1.5 The Company sells its Products only to Users who have reached the age of majority under Swiss law, i.e. 18 (eighteen) years of age or older. By validating your Order and proceeding to payment, you certify that you are of legal age. Any breach of this condition shall render you liable for any damages suffered by the Company.

1.6 By accepting these GTC, you warrant that you have sufficient financial resources to honour your commitments in relation to the Products ordered and that you are not bankrupt or about to become bankrupt.

1.7 The User certifies that he/she is acting as a final consumer and undertakes not to resell, distribute or supply the Products to third parties. The purchase of Products for commercial purposes is strictly forbidden.

1.8 Should any of the above statements prove to be incorrect, the Company reserves the right to cancel the contract in accordance with Articles 23 et seq. of the Swiss Code of Obligations (hereinafter: "CO"), without prejudice to any other remedies at its disposal.

1.9 The Company may refuse an Order for legitimate reasons, such as suspicion of non-compliance with these GCS or applicable laws.

2. Start of contract

2.1 The contract between the User and the Company is concluded upon acceptance by the User of these GTC.

3. Company payment by user 

3.1 The Products and prices displayed on the Site constitute offers intended for Users.

3.2 The prices of the Products shown on the Site are indicative and may be modified at any time by the Company. The price of the Products indicated on the Site on the day of the Order is the only applicable price.

3.3 Prices must be confirmed by the Company when the Order is confirmed. The prices of Products displayed on the Site are net prices, expressed in the currency of the country or region in which the User is located.

3.4 By making a payment, the User expressly accepts these GTC, the confirmed rates and the contractual process described. The Company does not store any personal data relating to User payments.

3.5 Users' credit card payments are processed via the Shopify platform (hereinafter: the "Payment Provider"). The terms and conditions of the Payment Provider are the only ones applicable to this type of payment. Payment may be made with the credit cards specified during the Order process. Payment must be made by the User prior to delivery of the Products.

3.6 All credit cardholders are subject to a validity check by the card issuer, who must also authorize the cardholder to use the card. The personal data required for these checks may be exchanged with third parties. If the credit card issuer does not authorize the payment, the Company cannot be held responsible for the loss or damage incurred. 

3.7 In the event of non-payment for technical reasons or refusal of payment by the User, the Company will not be able to deliver the Products.

4. Ordering Products

4.1 To place an Order, the User selects Products directly on the Site and adds them to his/her shopping cart. Personal information provided for this process is treated in accordance with the Company's Privacy Policy.

4.2 To order Products and use certain services or features available on the Site, the User must provide accurate, current and complete information to the Company.

4.3 If any of the information provided at the time of registration changes, the User must immediately inform the Company via the contact form available on the "Contact" page of the Site.

4.4 The User's password must be unique and secure. In the event of a breach of password or account security, or unauthorized use, the User must immediately inform the Company.

4.5 In addition, the Company's Privacy Policy applies.

4.6 At the time of the first order, an online account is created for the User on the Site.

4.7 Ordering a Product on the Site constitutes an offer to purchase the Product in accordance with these GTC.

4.8 After placing an Order, the User will receive a confirmation message at the e-mail address provided. This message does not yet constitute confirmation of the Order. The Company reserves the right to verify certain information by telephone or to request proof of identity before accepting the Order in order to secure transactions and prevent fraud.

4.9 In the event of failure to comply with the Company's requests within the allotted time, the Company may cancel the Order and limit the quantity of Products that may be ordered in a single transaction.

4.10 The User agrees that the Company may use his/her personal data to carry out anti-fraud checks. This data may be shared with credit checking or anti-fraud agencies in accordance with the Privacy Policy.

4.11 If the Products ordered are not available, the Company will inform the User by e-mail. The User may then choose to wait for the Product to become available or to cancel the Order.

4.12 The Company confirms acceptance of the Order by sending an e-mail confirmation to the User.

4.13 The Company may offer pre-orders for certain Products awaiting delivery from its suppliers. This procedure enables the User to receive the Product as a priority once it is available, with the same rights as for a conventional purchase.

4.14 Products in stock may be allocated first to Users who have placed pre-orders, before being delivered to Users who have placed conventional Orders.

4.15 It may happen that the Company is unable to deliver a Product due to delays or failures on the part of its suppliers. In this case, the User will be informed by e-mail and may choose to wait for the availability of the Product or to cancel the Order.

4.16 The Company offers subscriptions for certain Products. By taking out a subscription, the User authorizes the Company to deliver the subscribed Products on a regular basis. Goods and shipping costs are invoiced for each delivery, depending on the payment method chosen.

4.17 Subscriptions are for an indefinite period with no minimum duration and may be terminated at any time by the User or the Company without justification. Cancellations may be made via the "Cancellation of subscriptions" link on the Site or by e-mail to [email protected]. Subscriptions in progress prior to receipt of the cancellation request will be invoiced.

4.18 The cost of goods and shipping charges for future regular deliveries may decrease or increase subject to the following conditions. The Company reserves the right to make price adjustments insofar as it is affected by cost increases or decreases due to external circumstances over which the Company has no influence. Such circumstances include changes in legislation, changes in costs by manufacturers, suppliers, carriers, external service providers or subcontractors, changes in production and licensing costs, changes in the costs of hardware or software required by the Company, wage increases, as well as general and significant changes in costs due to economic inflation or deflation. Changes in the price of goods will only be made to the extent that the Company's own costs for these goods increase or decrease. The User will be informed by e-mail of forthcoming price changes for products to which he/she has subscribed, in good time before the next delivery. The User may object to the announced price change up to the expiry of this period by cancelling his subscription. Otherwise, the Company will consider that the User has accepted the announced price changes.

4.19 The Company may introduce promotional codes for Users. These codes are not transferable or cumulative and cannot be exchanged for cash.

4.20 Promotional codes must be used before their expiry date.

4.21 The Company reserves the right to cancel any sale in the event of abuse or fraud related to the use of promotional codes.

5. Delivery of products to users

5.1 Products purchased by the User via the Site will be dispatched once full payment of the purchase price has been received. In the event of non-payment, the Company reserves the right to terminate the contract without further formality in accordance with art. 214 al. 1 CO.

5.2 Products are sent to Users by parcel via local or foreign carriers (hereinafter: the "Carriers"). Deliveries cannot be made to the following countries: Angola, Argentina, Benin, Bolivia, Botswana, Brazil, Burkina Faso, Burundi, Cameroon, Central African Republic, Chile, Colombia, Comoros, Republic of Congo, Democratic Republic of Congo, Ivory Coast, Djibouti, Ecuador, Eritrea, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Equatorial Guinea, Guyana, Chad, India, Kenya, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mexico, Mozambique, Namibia, Niger, Nigeria, Paraguay, Peru, Russia, Rwanda, São Tomé and Príncipe, Senegal, Seychelles, Sierra Leone, Somalia, Sudan, South Sudan, Suriname, Tanzania, Togo, Uganda, Uruguay, Venezuela, Zambia, Zimbabwe.

5.3 Prices are "Delivered Duty Paid" (DDP), which means that the Products are delivered to the address indicated by the User, including customs duties, taxes and VAT.

5.4 For certain countries where delivery by DDP is not possible, prices are "Delivery at Place" (DAP), which means that the Products are delivered to the address indicated by the User, excluding customs duties, taxes and VAT.

5.5 Certain countries may require customs duties, taxes and/or import fees in addition to the price displayed on the Site. The Company will indicate at the time of purchase whether such charges apply.

5.6 The Company does not issue tax-deductible slips, but can help to release a shipment held up in customs, which may extend delivery times.

5.7 The delivery times indicated on the Site are purely indicative and do not engage the responsibility of the Company.

5.8 Postal delivery charges are included in the sale price of the Products.

5.9 The delivery address is the one provided by the User and confirmed in the Order confirmation e-mail. If the User is absent at the time of delivery, a notice of collection may be left, and the User must collect the parcel within the period indicated. If the User exceeds this time limit, the Product will be returned to the Company, and the User will have to contact Customer Service for possible reshipment at his/her expense. The Carrier may request additional information for customs clearance and delivery. In the absence of this information, the goods will be returned to the sender, the costs being borne by the User.

5.10 The delivery information provided by the User at the time of the Order is binding. In the event of an error in the delivery details, the Company cannot be held responsible for the impossibility of delivering the Products. If this error leads to a return, the reshipment will be at the User's expense.

5.11 The Carrier's general terms and conditions are solely applicable, excluding the Company's liability in the delivery process.

5.12 Delivery, delays in delivery, loss and/or theft of packages are the sole responsibility of the Carrier, excluding that of the Company.

5.13 The Products ordered remain the property of the Company until they are delivered to the address indicated by the User. The transfer of risks and benefits takes place at the time of delivery (including in the event of deposit in front of the door or in a building corridor). The Company may demand the return of the Products before the transfer of ownership if the User fails to comply with these GCS.

5.14 The Company shall not be held liable:    

  • in the event of late delivery due to customs clearance ;
    • in the event of loss and/or theft of the parcel after delivery by the Carrier to the User's address;
    • in the event of Force Majeure as defined in Article XII, causing delay or non-delivery of the Products.

6. Product return policy

6.1 Before the Company hands over the User's Order to the Carrier, the User may withdraw at any time without giving any reason. During this withdrawal period, the User must not use the Product(s). To retract, the User must send his request in writing using the return form provided by the Company.

6.2 After the Company has delivered the User's Order to the Carrier, returns are accepted within 30 (thirty) days of receipt of the Product(s), provided that the packaging is intact, unopened, and that all labels and protections are in place. The User must use the dedicated form available in the "My Account" area of the Site to make the return.

6.3 Returns must be made using the return label provided by the Company. Packages returned directly to the Company's head office without this label will not be processed and will be returned to the User at the User's expense.

6.4 Products must be returned in new condition, with all protections and labels intact, as well as the original securities and stickers. Once received by the Company, Products are subject to a Quality Control (QC). The User must handle the Product with care during the examination. If the Product is damaged by excessive use, compensation may be requested.

6.5 Any return without the original box and/or the special packaging of the Product in good condition will allow the Company to withhold the corresponding value from the amount of the refund granted to the User.

6.6 All returns and exchanges will be subject to a rigorous Quality Control by the Company to ensure that the returned Product complies with the return requirements. If the Product does not meet the standards, the Company may claim damages and/or refuse a refund.

6.7 The User is responsible for any loss of value of the Product due to handling contrary to the instructions for use. If the Product is damaged or destroyed through the User's fault or negligence, the Company will deduct the cost of repair or replacement from the refund amount.

6.8 If the User exercises his right of return in accordance with the aforementioned conditions and the Product passes the Quality Control, the Company will proceed with the applicable refund or exchange.

6.9 All returned Products must be accompanied by complete order information (commercial and customs invoice where applicable) to facilitate their processing and identification by the Company. Unidentified returns will be returned to the User at the User's expense

6.10 Refunds will be made by the same means of payment used for the Order (credit card or bank account). If this means of payment is no longer valid, the Company will contact the User to find a solution

6.11 Personalized Products are neither returned nor exchanged. The right of return does not apply to these Orders.

6.12 The Company offers flexible return conditions to ensure an exceptional user experience. However, the number of returns is counted, and the Company reserves the right to refuse an order in the event of repeated returns.

6.13 No returns are possible for promotional Products whose selling price has been reduced at the discretion of the Company.

7. Inappropriate user behavior

7.1 With regard to Products delivered to the User, the Company cannot be held liable for any damage resulting in particular from 

  • Use of the Product contrary to current technical or safety standards, in particular use that does not comply with the instructions provided in the Product's user manual.

    • Use of the Product by the User which does not conform to normal, reasonable or appropriate use (for example, in the event of violent shocks, crushing or rough handling).

    • Normal wear and tear and aging of the Product.

    • Shock and/or impact.

    • Transport and/or delivery.

    • A wilful act, negligence or fault on the part of the User.

    • Storage of the Product in non-optimal conditions (temperature, humidity, etc.).

    • Exposure of the product to climatic conditions or improper handling by the user.

    • Force Majeure as defined in article 12 of these GCS.

7.2 The User must provide the Company with proof of purchase of the Product. In the absence of such proof, the Company will not consider any claim for defects in the Product.

8. Warranty

8.1 The Company meticulously ensures that each Product complies with its quality criteria and satisfies all the technical and aesthetic controls it carries out.

8.2 A Product is considered defective by the Company if it is damaged when received by the User or if a manufacturing defect is found within the warranty period associated with the Product.

8.3 If a Product is defective upon receipt or if a defect is discovered within the warranty period of 2 (two) years following receipt , the User may return the Product for repair. The User must contact the Company in writing via the contact form on the Site ("Warranty" tab of the User account). This procedure is only valid when the order status is indicated as "completed".

8.4 Products are guaranteed for 2 (two) years from the date of delivery. During the warranty period, the User must notify the Company in writing of any defect within 5 (five) working days of its discovery, failing which this right shall lapse. Requests for warranty or repair, as well as cases of replacement, do not extend the warranty period or trigger a new one. Certain Products benefit from a 3 (three) year warranty, of which the User will be informed at the time of delivery of the Product.

8.5 The Company's advertising campaigns and promotions, which may represent the Products in unusual situations or conditions of use, must not be considered as examples of normal use of the Products. The Company's warranty is limited to defects arising from normal and customary use of the Products by Users.

8.6 To activate the warranty, the User must log in to his/her customer account on the Site and click on the activation button in the "WARRANTY" tab for the Product concerned, indicating the serial number, product reference (SKU) and Order number. In the event of a problem, the User must contact the Company.

8.7 The Company reserves the right to refuse a warranty for a legitimate reason (e.g. warranty period exceeded, defect not covered by the warranty, inappropriate use of the Product).

8.8 If the Product cannot be replaced and the same Product is no longer available, the User will be entitled to a full refund.

8.9 Products must be returned by the User using the return label provided by the Company. Packages sent directly to the Company's offices will not be processed and will be returned to the User at his/her expense.

8.10 All returned Products must be accompanied by complete Order information to facilitate processing and identification by the Company. Unidentified returns will be returned to the User at the User's expense.

9. Warranty exclusions

9.1 The Company gives no warranty other than those specifically provided for the Products and in these GTS. Defects must be notified to the Company in writing within 3 (three) working days of their discovery.

9.2 In any event, the User accepts that the Company's warranty is limited to the residual value of the price paid by the User.

9.3 No other warranty is assumed by the Company in respect of the Products supplied to Users.

10. Exclusion of liability

10.1 The Company's Products are intended for private, non-professional use. To the extent permitted by mandatory law (art. 100 CO), the Company is not liable for any direct or indirect, material or immaterial damage caused to Users of the Site or the Products. The Company's liability for direct damage is limited to intent and gross negligence.

10.2 The Company is not liable for any damages, direct or indirect, material or immaterial, that the Site and/or the Products may cause to third parties.

10.3 The User accepts that any liability action against the Company must be brought within three years of the occurrence of the damage, on pain of lapse of time.

10.4 The Products and warranties comply with Swiss law. The Company may not be held liable in the event of failure to comply with the legislation of the country in which the Products are delivered outside Switzerland. The User must contact the local authorities for information on applicable legislation and rights of withdrawal.

10.5 In the event of any discrepancy between the law of the country of delivery and these GTC concerning the right of withdrawal, the law of the country of delivery shall prevail.

11. User feedback

11.1 After delivery of the Products, the Company reserves the right to request the User's opinion on the Product(s) ordered.

11.2 The User's opinion may only be collected with his/her consent. If the User agrees, the Company may publish such notices on the Site in connection with the Products concerned.

12. Force majeure

12.1 The Company is not liable for late delivery or non-performance of its obligations in the event of Force Majeure.

12.2 "Force Majeure" means circumstances beyond the reasonable control of the Company, including, but not limited to, natural phenomena, government measures, acts of terrorism, demonstrations, fires, explosions, floods, epidemics, pandemics, government containment measures, agricultural restrictions, border closures, plant blockades, strikes, accidents, plant breakdowns, carrier impediments or delays, supply difficulties, seizure or sequestration, and any other unforeseeable acts not attributable to the Company.

13. Data protection

13.1 The Company's Privacy Policy defines its data protection practices, expressly accepted by Users and available on the Site.

14. Intellectual property

14.1 "Intellectual Property Rights" include, but are not limited to, trademarks, designs, copyrights, database rights, domain name rights, know-how, patents and all other intellectual property rights relating to the Company, the Site and the Products.

14.2 The Intellectual Property Rights relating to the Site, the domain name and the Products are and remain the exclusive property of the Company.

14.3 The User undertakes not to use or reproduce the Intellectual Property Rights without the Company's authorization.

15. Miscellaneous

15.1 If any provision of these GTC is declared invalid or ineffective, the remaining provisions shall remain valid. Invalid clauses will be interpreted or replaced to achieve the purpose intended by the parties.

15.2 The fact that a party does not require the application of a provision of these GTC shall not constitute a waiver of that provision.

15.3 The Company reserves the right to modify these GCS at any time, subject to notification to the User.

15.4 In the event of discrepancies between the English translation and the original French version of these Terms and Conditions, the French version shall prevail.

16. Applicable law and place of jurisdiction

16.1 These GTC are governed by Swiss law. The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply.

16.2 The exclusive place of jurisdiction for any dispute relating to the interpretation, application or performance of these GTC shall be Lausanne, Switzerland.

17. Contact

17.1 Any questions relating to these GTS may be sent to :

  • to [email protected]

  • by post to Swiss PrimeLab SA, Rue de la Grotte 6, 1003 Lausanne.