Our approach

You can ask about anything related to your pet's health, behaviour, nutrition, or general well being. Whether you're concerned about a new symptom like frequent urination or skin issues, unsure how to adjust your companion's diet, or wondering how to handle anxiety before a vet visit, your dedicated online vet is here to guide you with tailored, science-based expert advice. Veterinary telemedicine service allows pet parents to consult with a vet about their pet's condition, discuss treatment recommendations, and receive general advice on pet care.

No. Online vet professionals do not provide medical diagnoses during emergency situations or serve as replacements for in-person vet visits when a medical emergency requires immediate attention. They help you understand when to consult your veterinarian, how to manage everyday concerns, and how to support your pet's long-term well being. Their role is to provide advice that complements your vet's care, including follow up care coordination and second opinions when helpful.

You will have a dedicated online veterinarian who gets to know your pet over time through video chat or phone. Each vet is trained in animal physiology, behaviour, and preventive care. For complex situations, they are supported by a licensed veterinarian. This personal relationship ensures that expert advice stays relevant, safe, and consistent, with access to your pet's medical records for informed veterinary care.

The pet health expert service is included with every Stylla product subscription. If you do not use Stylla products yet, you can still subscribe to the online vet consultation on its own through a monthly plan. Support is available by phone or email from Monday to Friday between 9AM and 5PM with same day responses for urgent concerns. There is no app to download and no waiting required. Pet owners can also request weekend appointments for non-emergency consultations, and telemedicine service offers video appointment options for visual assessments of your pet's condition.

You receive peace of mind, faster decision-making, and support that evolves with your pet needs. Your vet can also recommend Stylla products that match your pet's health goals. This makes it easier to take confident action and care for your pet in a consistent and informed way. Our virtual veterinarians offer guidance on managing chronic conditions, provide treatment plan recommendations, and ensure your pet receives excellent service every time you consult with us.

Online vet consultations connect you with a licensed vet through phone, email, or video call. During your consultation, the vet will ask about your pet's health concerns, review any relevant medical history, and provide expert advice tailored to your pet's condition. For ongoing care, your online veterinarian can develop a treatment plan, offer follow up care, and coordinate with your local clinic when in-person vet visits are needed. Telemedicine service gives pet parents convenient access to veterinary professionals without leaving home.

Yes, fully licensed veterinarians can prescribe medication when appropriate for your pet's condition. After evaluating your pet through an online consultation and reviewing their medical records, the vet may prescribe medication such as anti inflammatory rx, anxiety rx, or other prescriptions needed for your pet's well being. However, certain medications or emergency situations may require an in-person examination at a local clinic. Your online vet will always provide advice on the most appropriate treatment recommendations for your pet.

Contact an online veterinarian or a pet health expert when you notice changes in your pet's health, behavior, or well being that concern you. This includes symptoms like frequent urination, skin issues, anxiety, digestive concerns, or questions about your companion's medication or treatment plan. Online vet care is ideal for managing chronic conditions, getting second opinions, asking questions between vet visits, and receiving general advice on pet care.

After your online vet consultation, you'll receive a summary of the discussion including any treatment recommendations, prescriptions issued, and follow up care instructions. Your online veterinarian will update your pet's medical records and can coordinate with your local clinic if needed. For ongoing concerns or managing chronic conditions, you can schedule additional same day consultations with the same vet who knows your pet's history. Pet owners also receive helpful advice on monitoring their pet's condition and clear guidance on when to seek in-person veterinary care. Our pet health experts remains available to answer questions and provide expert care throughout your pet's treatment plan.