Our approach
Expert help for everyday pet questions.
- Call a pet expert to receive personalised support
- Get answers on health, nutrition, and behaviour
- Monday to Friday, 9AM to 5PM
- No wait time or appointment required
- Included in all Stylla product subscriptions
- Available separately with a monthly plan
Included in all Stylla product Health Subscriptions.
How the Pet Experts consultation works.
Personalised support, when you need it
Our Pet Experts consultation service connects you with a dedicated animal health advisor by phone or email, available Monday to Friday, from 9AM to 5PM. Whether it’s a question about behaviour, nutrition, or general wellbeing, you’ll receive tailored guidance exactly when you need it most.
Expertise you can trust
Your advisor is trained in animal physiology, behaviour, and preventive care, who gets to know your pet’s story over time. This isn’t a chatbot or a call centre. It’s a real person offering consistent, thoughtful advice that evolves with your pet’s needs.
Included with your plan
This service is included with any Stylla product subscription. Not using our products yet? No problem, you can also subscribe to this service separately through a monthly plan.
Care that puts your pet at the centre.
Professional guidance that feels like a vet visit
Direct contact – no call centres, no apps, no bots
A trusted relationship with the same expert over time
Designed for pet owners who want clarity, not uncertainty
Reassurance and peace of mind, every day
FAQ.
What exactly is the Pet Expert consultation service?
What exactly is the Pet Expert consultation service?
It is a personalized support service that gives you direct access to veterinary-grade guidance for your pet. You can ask health, nutrition, or behavior questions and receive reliable, science-based advice tailored to your animal’s profile.
Why should I use this if I already have a veterinarian?
Why should I use this if I already have a veterinarian?
This service gives you direct access to veterinary-grade expertise without the wait. Our advisors are trained in animal physiology, behavior, and preventive care, and use the same scientific resources as veterinary schools. Available from 9 a.m. to 5 p.m., they provide quick, reliable guidance by phone or email, tailored to your pet’s profile. It’s a trusted, day-to-day support system that works alongside your veterinarian.
What are the subscription and payment options?
What are the subscription and payment options?
You can subscribe on a monthly or annual basis, with payments via credit card or debit card. There are no hidden fees, and you can cancel at any time.
Can I pause, cancel or change my subscription easily?
Can I pause, cancel or change my subscription easily?
Yes. You can pause, switch plans, or cancel directly from your account. Everything is designed to be flexible and customer-friendly, with no long-term commitment required.
Will I be notified before renewal?
Will I be notified before renewal?
Yes. You will receive a reminder email before your subscription renews, so you have time to adjust or cancel if needed. No surprises, no hidden charges.